Effective date: 02 August 2026
Last updated: 02 August 2026
This Policy explains how STOX manages personal information, orders, payments, deliveries, cancellations, returns, refunds, vendors and affiliate partners.
By accessing STOX, creating an account, placing an order, registering as a vendor or joining an affiliate programme, you agree to this Policy and the applicable Terms of Use.
STOX is operated by:
Legal business name: EDINOX Liited
2. Privacy and Data Protection
STOX may collect:
STOX does not normally store complete bank-card information. Card and electronic-payment information may be processed directly by authorised payment-service providers.
We may use personal information to:
Personal information may be processed based on:
You may withdraw consent for optional processing, including promotional communication, at any time.
STOX may share necessary information with:
Information is shared only where reasonably necessary and subject to appropriate confidentiality and security requirements.
STOX does not sell personal information to advertisers or unrelated third parties.
STOX applies reasonable administrative, organisational and technical safeguards designed to protect personal information against unauthorised access, alteration, loss, disclosure or destruction.
No electronic platform can guarantee absolute security. Users must protect their passwords, verification codes and account-access information.
Personal information will be retained only for as long as necessary for the purpose for which it was collected or as required by law, taxation, accounting, dispute-resolution or regulatory obligations.
Where personal information must be stored or processed outside Rwanda, STOX will apply the required legal safeguards, approvals and contractual protections.
Subject to applicable law, you may request:
Requests may be submitted to [insert privacy email address]. STOX may verify your identity before acting on a request.
STOX services are not intended to be independently used by children who cannot legally enter into binding transactions.
Where information relating to a child is processed, appropriate consent from a parent or legal guardian may be required.
STOX may use essential, analytical and preference cookies to operate the website, remember user choices, understand platform performance and improve services.
Users may control optional cookies through available browser or website settings. Disabling essential cookies may affect platform functionality.
STOX and its vendors aim to provide accurate product names, descriptions, images, prices, ingredients, quantities and availability.
Product images may differ slightly from delivered products because of packaging updates, lighting, screen settings or manufacturer changes.
Customers must read product labels, usage instructions, warnings, ingredients and expiry information before use.
Food supplements sold through STOX are not medicines and are not intended to diagnose, treat, cure or prevent disease. Customers who are pregnant, breastfeeding, taking medication or managing a health condition should consult a qualified healthcare professional before using a supplement.
Placing an order constitutes an offer to purchase the selected product.
An automated order acknowledgement does not necessarily mean that the order has been accepted. STOX may verify:
An order may be rejected or cancelled where a product is unavailable, incorrectly priced, restricted, affected by a technical error or connected to suspected fraud.
Where an already-paid order is cancelled by STOX, the amount paid will be refunded through the original payment method or another agreed method.
Prices are displayed in the currency indicated on the platform.
Before confirming an order, customers will be informed of the product price and any applicable taxes, delivery charges, service fees or other costs.
Available payment methods may include:
Customers must provide accurate payment information and must use only payment methods they are authorised to use.
Orders paid through bank transfer may remain pending until payment is verified.
STOX will never request a password, card PIN or mobile-money PIN through telephone, email, chat or WhatsApp.
Delivery availability, charges and estimated timelines depend on the customer’s location, product availability and selected delivery method.
Customers must provide an accurate delivery address and a reachable telephone number.
Delivery timelines are estimates unless expressly confirmed as guaranteed. Delays may result from weather, transport interruptions, public holidays, security restrictions, incorrect customer information or circumstances beyond reasonable control.
At delivery, the customer should inspect the package for visible damage, missing items or incorrect products.
A customer who notices a delivery problem should notify STOX within [24/48 hours] and provide:
Where delivery fails because the customer supplied incorrect information, was unavailable or refused a valid order, additional delivery charges may apply.
A customer may request cancellation before the order has been dispatched.
Once an order has been dispatched, cancellation will be handled under the returns procedure and applicable consumer-protection law.
For qualifying electronic transactions, customers may exercise any statutory cooling-off right available under Rwandan law. Such rights cannot be excluded by this Policy.
To cancel an order, contact STOX through [insert email, telephone or WhatsApp contact] and provide the order number.
A customer may request a return where:
Returned products should, where reasonably possible:
For health, hygiene and safety reasons, opened food supplements, consumable goods or products with broken seals may not be accepted as change-of-mind returns where they cannot safely be resold.
This restriction does not remove a customer’s rights where a product is defective, damaged, unsafe, counterfeit, expired or incorrectly supplied.
Products damaged through misuse, improper storage, unauthorised alteration or failure to follow instructions may not qualify for return.
Approved refunds will normally be made through the original payment method or another method agreed with the customer.
Where a statutory cooling-off right applies, the customer may be responsible only for the direct cost of returning the goods, unless the product was defective, damaged or incorrectly supplied.
Any refund legally due will be completed within the period required by applicable law and, in relevant electronic transactions, no later than 30 days after valid cancellation.
Shipping or delivery charges may be non-refundable where delivery was properly completed and the return is based only on a change of mind, subject to applicable law.
Banks and payment providers may require additional processing time before a refunded amount appears in the customer’s account.
Every STOX vendor must:
A vendor remains responsible for the quality, authenticity, legality and regulatory compliance of products it lists.
STOX may inspect, reject, hide or remove a product listing and may suspend or terminate a vendor account where the vendor:
Applicable commissions, subscription charges, transaction fees and payout conditions will be displayed in the vendor agreement or vendor dashboard.
Affiliate participation is subject to registration, verification and approval by STOX.
Affiliates must:
Affiliates may not:
Commission is earned only on eligible, verified and completed transactions.
Commission may be reversed where an order is cancelled, refunded, fraudulent, unpaid, duplicated or otherwise ineligible.
Payout thresholds, commission rates, qualifying levels and payment schedules will be communicated through the affiliate account or programme agreement.
Affiliate participation does not create employment, agency, partnership, franchise or guaranteed income.
STOX may suspend commissions or terminate an affiliate account for fraud, misrepresentation, policy violations or abuse of the programme.
Users may not:
STOX may restrict, suspend or terminate access where prohibited conduct is detected.
The STOX name, logo, website design, platform software, text, graphics and original materials are protected by applicable intellectual-property laws.
Users, vendors and affiliates may not copy, alter, publish, license or commercially exploit STOX materials without written authorisation.
Product trademarks and manufacturer materials remain the property of their respective owners.
Customers should first submit complaints to STOX through:
Email: [Insert complaints email]
Telephone or WhatsApp: [Insert number]
Office address: [Insert address]
A complaint should include the customer’s name, order number, contact details, relevant evidence and the requested resolution.
STOX will attempt to review and resolve complaints fairly and within a reasonable period.
Where a dispute cannot be resolved directly, the parties may use mediation, an appropriate regulatory process or a court of competent jurisdiction in Rwanda.
Nothing in this Policy limits any non-excludable consumer right or the right to submit a complaint to a competent public authority.
To the extent permitted by law, STOX will not be liable for indirect or consequential loss arising from platform interruption, customer misuse, unauthorised account access caused by the user, or circumstances beyond reasonable control.
Nothing in this Policy excludes liability that cannot legally be excluded, including liability arising from fraud, gross negligence, unsafe products or violation of mandatory consumer rights.
STOX may update this Policy to reflect changes in services, technology, operations or legal requirements.
The updated version will be published on the platform with a revised effective date. Material changes may also be communicated through email, account notification or another appropriate channel.
Continued use of STOX after an updated Policy becomes effective constitutes acceptance of the revised terms, except where additional consent is legally required.
About STOX STOX is a digital commerce platform connecting customers, vendors, distributors and business partners through one accessible online marketplace. We help customers discover carefully selected products, make secure payments and receive reliable order support. We also help vendors expand their market reach and provide structured opportunities for distributors and affiliate partners. Our Mission To connect people, products and businesses through a reliable digital platform that improves access to markets and commercial opportunities. Our Vision To become a trusted digital commerce network where customers shop confidently, businesses grow and partners participate in the digital economy. What We Offer Convenient online shopping Carefully selected products Secure payment options Vendor and distributor opportunities Affiliate and referral programmes Reliable customer and delivery support Our Values We are guided by trust, quality, accessibility, innovation, partnership and customer satisfaction. Grow With STOX Whether you want to shop, sell products or join our partner network, STOX gives you the tools and opportunities to connect and grow. Explore Products | Become a Vendor | Join Our Network | Contact Us
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